Captain Cook Cruises:
All cancellations are subject to an AUD$50.00 administration fee per person. Cancellation requests must be made in writing, and we strongly suggest the use of registered mail or fax. Cancellations received inside 60 days of sailing will be subject to cancellation charges at the following rates:
30-59 days; AUD$200.00 pp deposit.
within 15-29 days; 50% of fare.
14 days or less; 100% of fare.
no-shows at sailing; 100% of fare.
Cancellation fees, less the administration fee may be applied to another cruise if completed within 12 months of original booking.
Wildlife Tours Australia:
Although every effort is made, Wildlife Tours Australia shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Wildlife Tours Australia retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.
Cancellation within 7 days of departure will result in a 50% loss of the ticket price; Cancellation within 48 hours or failure to show will result in full fare forfeiture. $25 per person transfer fee applies to any transfer of service within 7 days of departure.
City Explorer:
Once purchased, tickets are non-refundable.
A copy of your tourstogo.com voucher must be presented to the driver at your first stop - the driver may refuse boarding if you are unable to supply a copy of your voucher.
Wineglass Bay Discovery Tours:
Cancellation Policy:
By us:
On very rare occasions, tours may be cancelled (severe weather, road closures, insufficient numbers). Should this occur you will receive a full refund and we will endeavour to offer you an alternative date.
By You:
If cancellation of booking is made at least 15 day(s) in advance of the scheduled departure, you will receive 100% refund.
If cancellation of booking is made between 7 and 14 day(s) in advance of departure, you will receive 75% refund
If cancellation of booking is made between 3 and 6 day(s) in advance of departure date you will receive 50% refund
If cancellation of booking is made within 2 day(s) of the scheduled departure a 100% cancellation fee will be incurred. No refund.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
